Return & Exchange Policy

Our Exchange Policy

Important: We offer exchanges only — no refunds.

Eligibility for Exchanges

To be eligible for an exchange, you must:

Contact us within 3 days of receiving your order
Ensure the item is unused, unworn, and in its original condition with all tags attached
Provide proof of purchase (order number)

How to Request an Exchange

Email us at info@sculpt-society.com within 3 days of delivery
Include your order number, the item you wish to exchange, and your preferred replacement (size, style, or product)
Our team will review your request and provide exchange instructions within 24 hours

Exchange Process

Once your exchange request is approved:

You'll receive instructions on how to return the original item
Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product
Once we receive and inspect the returned item, we'll ship your replacement
Processing time: 2-4 business days after we receive your return

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged:

Items that have been worn, washed, or altered
Items without original tags or packaging
Items damaged due to misuse

Defective or Incorrect Items

If you receive a defective product or we sent you the wrong item, we'll cover the return shipping and expedite your exchange. Please contact us immediately with photos of the issue.

Questions?

This policy applies to all orders shipped within South Africa. For international orders, please contact us for specific exchange procedures.